Diploma of Quality Auditing

• Nationally Recognised Training

For full information on fees see Swinburne fees

Please contact COHST for a course quote.

• Students must undertake 5 days study to complete the Certified Lead Auditor course

Incident Investigation Training will allow operating personnel, middle management and senior management to have an appreciation of and to develop relevant skills in the use of appropriate Systematic Incident Investigation (SII) techniques. Participants will be equipped with the necessary tools to conduct "in-house", or "on-the-spot" incident investigations when required.

Fundamental Facets of the SII Process
The following facets are central to the SII methodology outlined and contained within the training program proposed to implement the SII procedure.

1. Losses are treated mainly as results of deficiencies in the Management System
2. A "no-fault" and "no-blame" approach id taken to ensure the maximum advantage is derived from incident investigation
3. The team/investigator does not produce recommendation, but rather "Judgements of Need", which are considered outside the investigation process

This unit describes the performance outcomes, skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team. The process includes reviewing designated documentation; identifying and developing checklists and audit related documentation; preparing audit schedules; gathering, analysing and evaluating information; and reporting findings to the lead auditor.

This unit describes the performance outcomes, skills and knowledge required to initiate and organise a quality audit with an auditee. It covers assessing the scope and objectives of a quality audit; communicating with the auditee regarding the proposed quality audit; identifying resources required to conduct the audit; and developing and submitting a quality audit plan. The types of audit may include an external or internal systems audit or process or product/service audit.

This unit describes the performance outcomes, skills and knowledge required to lead an audit team as they undertake a quality audit. It covers conducting entry and exit meetings; identifying and gathering relevant information; managing audit team resources; and providing feedback to audit team members on their performance. The types of quality audit that may be covered by this unit include an external or internal systems audit or process or product/service audit.

This unit describes the performance outcomes, skills and knowledge required to report on the outcomes of a quality audit and to take appropriate follow up action. It covers compiling audit results; preparing a report for the auditee/client; negotiating follow up action with the auditee/client; and monitoring and reviewing auditing system and activities. The types of quality audit that may be covered by this unit include an external or internal systems audit or process or product/service audit.

This unit describes the performance outcomes, skills and knowledge required to manage risks in a range of contexts across the organisation or for a specific business unit or area. This unit addresses the management of the risk across the organisation or within a business unit or area. It does not assume any given industry setting.

This unit describes the performance outcomes, skills and knowledge required to identify hazards, and to assess and control risks in the work environment. It focuses on the knowledge, processes and techniques necessary to control specific hazards in the work environment.

This unit describes the performance outcomes, skills and knowledge required to use a generic approach to identify hazards, and to assess and control occupational health and safety (OHS) risks. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.