Communicate and Work Effectively in Health
Quick Facts
| Category: | First Aid |
| Delivery Methods: | Contact COHST for available delivery methods. |
| Accreditation: | |
| Price: | Contact COHST for a course quote. |
| Individual Enrolment: | This course is not available for individual enrolment. Please contact COHST to express you interest. |
Description
This unit of competency describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements
Pre-requisites
Please check with the centre for more information
Entry Requirements
Please check with the centre for more information
Topics
- Meaning of Duty of Care, confidentiality of information and ethical decision-making in relation to specific work role duties and responsibilities; what constitutes a breach of these and potential ramifications of such a breach
- Broad implications of relevant legislation, including:
- OHS
- infection control
- access and equity
- anti-discrimination
- privacy
- child protection
- Principles underpinning client-centred health care
- Principles of client safety
- Role, function and objectives of the organisation, and relevance to specific work role
- Organisation procedures relating to:
- fire safety
- emergency response
- security
- Purpose of accreditation process and quality improvement practice
- Broad understanding of relevant organisation procedures, policies, awards, standards and legislation and how to access them
- Basic knowledge of employment terms and conditions in the workplace
Learning Outcomes
- Demonstrate functional literacy skills needed for written and oral information about workplace requirements
- Demonstrate communication skills as required by specific work role, including:
- interpreting and following verbal and/or written instructions
- seeking clarification of tasks
- providing information
- reporting incidents in line with organisation requirements
- Accurately follow procedures relating to:
- personal hygiene
- using personal protective equipment
- Apply decision-making and problem solving skills as required to constructively achieve identified outcomes in line with work role
- Use initiative in responding to challenging situations and individuals
- Take a responsible approach to professional development, including:
- maintaining own skills and knowledge and ongoing development
- being open to learning new ideas and techniques in a range of settings
- sharing workplace information with others
Course Fee
Please contact COHST for a course quote.
Course Cancellation Policy
Information on COHST's course cancellation policy can be found on the Terms & Conditions page.
Enrolment
To enroll in this course, please download the Booking form and return to COHST using the following contact details.
Course Queries
Have any questions? See what is listed under Frequently Asked Questions (F.A.Q.) or submit an online enquiry.
