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Communicate with clients and colleagues to support health care

Quick Facts

Category: First Aid
Delivery Methods: Contact COHST for available delivery methods.
Accreditation:
Price: Contact COHST for a course quote.
Individual Enrolment: This course is not available for individual enrolment. Please contact COHST to express you interest.

Description

This unit covers the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry. This unit applies to work in a range of health settings where direct client contact is involved.

Pre-requisites

Please check with the centre for more information

Entry Requirements

Please check with the centre for more information

Topics

  • Exercise Effective communication techniques
  • Convey and receive information using available modes of communication
  • Follow routine instructions
  • Communicate with clients
  • Complete reports as required
  • Present a positive image of the organisation to the public
  • Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including:
    • using interviewing techniques
    • asking questions
    • active listening
    • asking for clarification and probing as necessary
    • negotiating solutions
    • acknowledging and responding to a range of views
  • Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including:
    • reading and understanding incident reports and routine instructions
    • reading and completing case management materials
    • preparing handover reports
    • apply literacy skills in English and/or a community language depending on the client group
  • Use interpersonal skills, including:
    • working with others
    • showing empathy with client and relatives
    • relating to persons from differing cultural, social and religious backgrounds

Learning Outcomes

  • Use a range of communication methods used in the workplace eg. oral, written notes, memos, letters, charts, diagrams
  • Communicating with both clients and colleagues in a representative range of workplace situations and involving:
    • adjusting communication to meet differing needs
    • being appropriately assertive
    • using active listening and recognising non-verbal triggers
    • providing feedback
    • minimising conflict and tensions

Course Fee

Please contact COHST for a course quote.

Course Cancellation Policy

Information on COHST's course cancellation policy can be found on the Terms & Conditions page.

Enrolment

To enroll in this course, please download the Booking form and return to COHST using the following contact details.

Course Queries

Have any questions? See what is listed under Frequently Asked Questions (F.A.Q.) or submit an online enquiry.